Orders placed via this website are covered under the UK Distance Selling Regulations.

*Distance Selling Regulations
The Consumer Protection (Distance Selling) Regulations 2000 generally apply to sales to consumers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there's no face-to-face contact between the seller and the consumer before the contract is made.

The Regulations provide a period of seven working days after the date of receipt within which the consumer can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges. The consumer can be asked to return the goods at their own expense, but only if the seller informed them of this requirement before the contract was made (otherwise, the seller is responsible for collecting the goods). If a business seller has not provided the information required under the Distance Selling Regulations (as discussed above), the buyer will have up to 3 months to cancel the contract and get their money back.

The cancellation rights do not apply to certain items including software, audio or video recordings that have been unsealed, perishable goods such as food or flowers, or items that have been made to order.

PLEASE NOTE: WE DO NOT ACCEPT RETURNS OF "DAMAGED IN TRANSIT" GOODS WHICH HAVE BEEN SIGNED FOR AS IN GOOD CONDITION OR AS "UNINSPECTED", SO PLEASE DO NOT ALLOW THE CARRIER TO LEAVE UNTIL YOU HAVE OPENED AND CHECKED THE GOODS - PARTICULARLY THE GLASS IN THE DOORS.

ANY ITEMS RETURNED MUST BE IN THE ORIGINAL PACKAGING AND RETURNED AT THE CUSTOMERS OWN EXPENSE.

WE RESERVE THE RIGHT NOT TO SIGN AND ACCEPT DELIVERY OF A RETURNED ITEM IF IT IS NOT IN ITS ORIGINAL PACKAGING.

 

wood burning stoves and multi fuel stoves

Flue pipes and chimney liner